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FAQs

Are your play tents designed for inside and out?

Best used inside the home or for light play in the garden

How do i put it together?

Simply connect the timber poles to build the frame, then cover with tent fabric. Easy peasy!

What are the dimensions?

At 100cm wide x 130cm high, it's spacious but compact in size

What's the tent made of?

100% cotton, pinewood & PVC connectors

How do i clean it?

Spot clean or wash the tent fabric on a delicate cycle. Line dry only!

Is the play mat included?

Yes it is! Best of all, it secures to the tent frame preventing little ones from tripping over 

Is it easy to pack away?

Yes, simply disassemble the tent and pack in the carry bag included with purchase

Will there be a customs fee? And will I be responsible for that cost?

Yes, for international orders, there will likely be a customs fee when the product arrives to your home country. Unfortunately, we are not able to quote that specific cost as it varies considerably between countries.

What is your returns policy? 

 

30 day free returns

We want you to love the products you buy from us. If you change your mind, you may return it to us free of charge within 30 days of the date you received it, no questions asked.

You must lodge a return request by contacting us with your name and order number and our customer care team will arrange the return for you. 

Items returned must be in 'as-new' condition and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the items.

Within 5 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a refund. 

Please contact us for any assistance.